Ffbet is committed to responsible gambling. This Self-Exclusion Policy sets out how you may suspend access to Ffbet services for a defined period and the effects of that suspension.
All customers aged 18 or older may apply for Self-Exclusion. Individuals under 18 are prohibited from gambling on Ffbet and any attempt to create or continue an account is forbidden.
You may activate Self-Exclusion by logging into your Ffbet account and navigating to the Self-Exclusion page. Select the exclusion period, confirm your choice, and submit the request. The system will enforce the chosen period from activation onward.
The length of the Self-Exclusion period is chosen by you. The following rules apply depending on your residence:
During the Self-Exclusion period, you will be denied access to your Ffbet account and to all Ffbet services. You will not be able to log in, play games, redeem promotions, or receive marketing communications. Any entries into promotions or draws granted prior to exclusion but not yet redeemed may be forfeited once the exclusion takes effect.
UK residents may request a separate Cooling-Off Period if a break from gambling is desired. The Cooling-Off Period may be set for 24 hours, 1 week, 3 weeks, or 6 weeks. The period begins on the date of request and after it ends, your account reactivates automatically unless you have chosen another status.
Reactivation after the expiry of Self-Exclusion is not automatic. To restore access, you must submit a written request after the expiry date to our Support team. Processing times apply. We do not guarantee immediate restoration.
If Ffbet reasonably believes that continuing gambling would cause financial or personal difficulties, we may close your account. You must not open a new Ffbet account. If you do so, you take on the risk and Ffbet cannot be held liable.
Personal data used for Self-Exclusion will be processed in accordance with Ffbet's Privacy Policy. Data kept will be limited to what is necessary to administer Self-Exclusion and maintain compliance and integrity of exclusion records.
For assistance with Self-Exclusion, or to initiate a request outside the self-service flow, contact Ffbet Support via the Self-Exclusion page or Help Centre. All requests are treated with confidentiality and in line with applicable laws and regulations.
Ffbet may update this policy from time to time. The current version will be published in the Help Centre. Changes take effect on the date of publication.
